Privacy Policy
At PawHaven, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
By using our site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you place an order, sign up for our newsletter, or contact us, we may collect personal details such as:
Full name
Email address
Shipping and billing address
Phone number
Payment details (securely processed via third-party providers)
b. Non-Personal Information
We may collect non-identifiable information automatically through cookies and analytics tools, such as:
Browser type
IP address
Pages visited
Time spent on the site
This helps us improve our store’s performance and user experience.
2. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Communicate with you regarding your purchase or inquiries
Send order updates and promotional offers (if subscribed)
Improve our website and customer service
Comply with legal and tax obligations
We never sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies to provide a better browsing experience. Cookies are small text files stored on your device that help us:
Remember your preferences
Analyze website performance
Provide personalized recommendations
You can disable cookies through your browser settings, but some parts of our site may not function properly without them.
4. Third-Party Services
We may use trusted third-party companies to help us operate our business, such as:
Payment processors (e.g., Shopify Payments, PayPal, Stripe)
Shipping providers
Analytics tools (e.g., Google Analytics)
These providers only receive the information necessary to perform their services and are obligated to protect your data.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy — such as completing your order or complying with legal obligations.
When your data is no longer needed, it will be securely deleted.
6. Your Rights (EU & Netherlands Customers)
Under the General Data Protection Regulation (GDPR), you have the right to:
Access your personal data
Request corrections or updates
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing communications
Request data portability
7. Data Security
We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
All transactions are processed through secure, encrypted payment gateways.
8. Changes to This Policy
PawHaven may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this page periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us