Return & Refund Policy

At PawHaven, customer satisfaction is our top priority.
If you are not completely happy with your purchase, we’re here to make things right.
Please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, such as:

Opened pet care products

Personalized or custom items

Gift cards

If you are unsure whether your item qualifies, please contact our support team before sending it back.

Return Process

To start a return, please contact us with your order number and a brief explanation of the reason for return.
Our support team will review your request and provide you with return instructions, including the return address.

Please do not send any items back without prior approval, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for covering the cost of return shipping unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure your return is received safely.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.

Please note that it may take additional time for your bank or card provider to post the refund to your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us with clear photos of the issue.
We will review your case and offer a replacement or full refund as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund after the stated period, please first check your bank account or contact your card provider.
If the issue persists, get in touch with us , and we’ll help resolve the matter.

Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order for the product you prefer.