Terms & Conditions

Welcome to PawHaven!
By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree to these terms, please do not use our website.

1. General Information

PawHaven is an online store based in the Netherlands that provides high-quality pet products. These terms apply to all users of our website, including customers, visitors, and merchants.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any updates will be posted on this page, and continued use of our website means you accept those changes.

2. Use of Our Website

You agree to use our website only for lawful purposes and in compliance with all applicable laws and regulations.
You may not use our products or content for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products & Availability

All products listed on PawHaven are subject to availability.
We make every effort to display accurate images, descriptions, and pricing, but we cannot guarantee that all details are error-free.

In the event of a pricing or availability error, we reserve the right to correct it or cancel any affected orders.

4. Orders & Payments

By placing an order, you agree to provide accurate and complete information.
All prices on our website are displayed in EUR (€) and include VAT (where applicable).

Payments are securely processed through trusted third-party providers such as Shopify Payments, PayPal, and credit/debit card processors.

PawHaven does not store or have access to your payment details.

5. Shipping & Delivery

We offer worldwide shipping, with an average delivery time of 10–14 business days.
Please note that shipping times may vary based on your location and external factors such as customs or courier delays.

For more information, please refer to our Shipping Policy page.

6. Returns & Refunds

If you’re not satisfied with your purchase, you may request a return or exchange in accordance with our Return Policy.

Products must be unused, in their original condition, and returned within 30 days of delivery.

Refunds will be processed once the returned items have been inspected and approved.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, and text, is the property of PawHaven and protected under international copyright laws.

You may not copy, reproduce, or use any part of our website or branding without our written consent.

8. Limitation of Liability

PawHaven is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our website or products.

While we strive to ensure the best quality, we cannot guarantee that every product will meet your individual expectations.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, policies, or practices of any third-party sites.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands.
Any disputes will be subject to the exclusive jurisdiction of Dutch courts.